As a patient of this practice we expect you:
- To treat the doctors and practice staff with courtesy. The partners will not tolerate violence and/or abuse directed at any member of the practice team or service users; behaviour of this nature will result in your immediate removal from the surgery list.
- To be punctual for your appointment time
- To give the practice as much notice as possible if you are unable to keep a booked appointment
- To make more than one appointment if more than one person needs to be seen
- To be prepared to make further appointments if you have numerous or complicated problems
- To be patient if appointment times are running late - it may be you who needs the extra time on another occasion
- To ask for a home visit only if the illness prevents you from attending the surgery - children can usually be safely brought to the surgery
- To only contact the doctor out of surgery hours in cases of an emergency which cannot wait until the next working day
- To give two working days' notice of repeat prescriptions/medication you may need