Additional afternoon, evening and Saturday appointments are available for the winter season. Please contact reception for further details.
To make an appointment either call into the surgery or telephone between the hours of 8.00am and 6.30pm, or you can apply for a PIN (personal identification number) from reception which will enable you to register with emis and book appointments online.
Appointments are 10 minutes long. If you have multiple issues to discuss which may take longer than 10 minutes then please book a double appointment.
There is a duty doctor on-call every day to see patients who consider their ailment to be an emergency; the duty doctor will only deal with one problem and a routine appointment should be booked for anything that is not an emergency.
Routine appointments can be booked up to six working days in advance. We ask that patients who require a routine appointment do not book to see the duty doctor as they could potentially prevent a patient with a real medical emergency from being seen. It may not always be possible for you to see the doctor of your choice. However, every effort will be made to accommodate your request.
If you require advice but do not feel that you need to see a doctor or nurse, please telephone the surgery to leave your name, telephone number and the reason for your call and one of our clinicians will call you back as soon as they are able.
For an emergency appointment on the same day, please try to contact the surgery as early as possible on the day.
Acute Emergency Cases Will Always Be Accommodated
The practice operates shared lists. Patients can book to see the doctor of their choice, subject to availability. In an emergency, it may be possible to accommodate this choice.
New patients who wish to register with the practice should collect a registration pack from the ground floor reception and complete the FP1 form immediately. We ask that you attend to register between the hours of 09.00am and 18.00pm Monday to Friday. An appointment will then be made with the health care assistant for the New Patient Medical.
For details of primary care medical services in the area, Primary Care Support Services can be contacted:
Primary Care Support Services
187 Ewell Road
Tel: 020 8335 1400